Saturday, August 22, 2009

Inbound Call Centers are Ideal for the WAHM

If you enjoy being on the phone and know how to talk to customers, an inbound call center operator made be just what you need to make a monthly income at home. Of course, phone operators have to have a quiet place to work with little distraction, but if you have time at night when the kids are in bed, you can make a decent income.

Every company is different in the way they hire associates, but for the most part, you have to have a reliable and compatible computer, headset and a dedicated phone line. You will have to pass a sample test call, which is all explained to you before hand. Some companies offer training, which could take five days, while some give you materials to study before taking your first call. Every inbound call center company is different in how they train and work the phone lines.

Different types of inbound call centers have different requirements. Some companies record the calls and conversations as a way to verify your work. If this is the case, it is important that you have no distractions or noise in the background while working. Others, allow you to do it on your own, but may offer suggestions on how to do things differently than are doing at the time. These companies want you to make money because if you make money, so do they.

There are call center positions for taking orders from such things as "As seen on TV" orders or as a dispatcher for moving truck companies. There are also positions for taking messages for companies after hours. There are many different inbound call center positions that you can apply for if you like to talk on the phone and make money.

Most companies ask you to commit to a specific time of day to receive calls and they require a minimum amount of hours. If you have a few hours a night and can talk and work the keyboard at the same time, you will find that working as an inbound call center employee is just what you need.

Some companies will do a credit check and ask you to do a free check of your computer via a program online. This is just to make sure that your computer will run their software and be able to handle the tasks that you need to do when answering calls. If you have a newer computer, you will have no problems meeting the company's computer requirements, if your computer is older, there are companies that can work with you to make sure you can do the work.

How much can you expect to make working for a call center? The pay varies from company to company, but most inbound call center operators make at least eight dollars an hour and as much as twenty dollars an hour. Again, this all depends on the type of inbound phone work you are doing and what company it is that you work for doing this type of work.

If call center work is what you are looking for, you can apply at such companies as Uhaul, 1-800-Flowers and many others. Some companies have specific location boundaries that need to be met in order to work for them, but the majority of them allow you to live anywhere.

If the kids are quiet or you have some place that they will not distract you when you are working, inbound call center work is just what you need to make a monthly income. You will want to send out query letters to all the companies that hire home workers and see which one would interest you the most. If you need some equipment such as a headset, some companies have a preference and will send you their preferred headset and charge you a low fee of about twenty dollars. Some will also charge you a few dollars for the credit check or background check, but this is only a handful of companies. You can find very reputable inbound call center companies that do not charge you any fees to start working.

37 comments:

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